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Private Policy

How We Protect Your Privacy & Keep Your Information Safe

I. Introduction

Welcome to Fairclough Behavior Services LLC, doing business as FairABA (“we,” “our,” or “us”). We value your trust and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, www.fairaba.com (the “Site”), and use our services. By using our Site, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

  • Name, email address, phone number, and mailing address
  • Information related to services (such as assessments, treatment plans, and session notes)
  • Payment and billing information (processed securely through third-party providers)
  • Any additional information you provide through forms, inquiries, or communications

2.2 Contact Forms & Intake Forms

When you submit a contact form, request information, or complete an intake form on our website, we may collect:

  • Contact details (name, phone number, email)
  • Service-related information relevant to your inquiry
  • Consent preferences, including SMS communication opt-in

By submitting a form on our Site, you consent to being contacted by Fairclough Behavior Services regarding your inquiry, services, or account.

2.3 Non-Personal Information

We may automatically collect limited technical data, such as:

  • IP address
  • Browser type and device information
  • Pages visited and interaction with the Site

This information helps us improve website performance and user experience.

2.4 Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance your browsing experience
  • Analyze website usage
  • Improve our content and services

You may adjust your browser settings to refuse cookies if you prefer.

3. SMS Terms & Conditions

3.1 SMS Consent Communication

Phone numbers and consent collected for SMS communication will not be shared with third parties or affiliates for marketing purposes.

3.2 Types of SMS Communications

If you opt in, you may receive messages related to:

  • Appointment scheduling and reminders
  • Service updates or changes
  • Account or billing notifications
  • Internal staff coordination (when applicable)

3.3 Message Frequency

Message frequency may vary depending on your services and communication needs.

3.4 Message & Data Rates

Standard message and data rates may apply based on your mobile carrier.

3.5 Opt-In Methods

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3.6 Opt-Out Instructions

You can opt out at any time by replying:

  • STOP to unsubscribe
  • HELP for assistance

3.7 Support

For help, you may:

4. How We Use Your Information

We use the information we collect to support and improve our services, including:

  • Providing Services: To deliver ABA therapy services, manage your account, and communicate with you about appointments, updates, and care coordination
  • Processing Transactions: To securely process payments and manage billing
  • Improving User Experience: To better understand how visitors use our website and improve functionality and content
  • Personalizing Communication: To tailor our services and communication based on your needs and preferences
  • Legal & Compliance: To comply with applicable laws, regulations, and professional obligations

5. How We Share Your Information

We respect your privacy and only share your information when necessary:

  • With Service Providers:
    We may share information with trusted third-party providers who help us operate our business (such as billing systems, IT support, or communication platforms). These providers are required to protect your information and use it only for authorized purposes.
  • For Legal Reasons:
    We may disclose information if required by law, regulation, or legal process, or to protect the rights, safety, and integrity of our organization and clients.
  • Business Transfers:
    In the event of a merger, acquisition, or restructuring, your information may be transferred as part of that process.

Important: SMS consent and phone numbers are never shared with third parties or affiliates for marketing purposes.

6. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, or disclosure. While we are committed to safeguarding your information, no method of transmission over the internet or electronic storage is completely secure. We continuously review and improve our security practices to better protect your data.

7. Your Rights & Choices

You have the right to:

  • Access & Update Information: Request access to or corrections of your personal information
  • Opt Out of Communications: Unsubscribe from non-essential communications at any time
  • Request Data Deletion: Request deletion of your personal information, subject to legal and contractual obligations

To make a request, please contact us using the information below.

8. Third-Party Links

Our website may include links to external websites or services. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review their privacy policies before providing any personal information.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page with a revised effective date. Your continued use of our Site indicates your acceptance of any updates.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, Please contact us:

Fairclough Behavior Services LLC
Email: [email protected]
Phone: (770) 608-7317
Website: www.fairaba.com
Address: 2180 Satellite Blvd NW, Suite 400, Duluth, GA 30094, United States

SMS Terms & Conditions

Fairclough Behavior Services LLC (FairABA)

We value your privacy and want to make it easy to understand how we use SMS messaging for appointments, updates, and service-related communications.

1. Consent to Receive SMS

By opting in, you agree to receive text messages from FairABA for:

  • Appointment scheduling and reminders
  • Service updates and changes
  • Billing or account notifications
  • Communication related to your services

Important: Your phone number and SMS consent will never be shared with third parties or affiliates for marketing purposes.

2. How to Opt-In

You may opt in by:

  • Completing an intake or contact form on our website and checking the SMS consent box
  • Giving verbal or written consent during interactions with FairABA staff

Sample consent language:
“By checking this box, I consent to receive SMS messages from FairABA related to appointments, services, and account updates. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out or HELP for assistance.”

3. How to Opt-Out

You can stop receiving SMS messages at any time by:

  • Replying STOP to any message
  • Replying HELP for assistance
  • Contacting us directly via email at [email protected]

4. Message Frequency

Message frequency varies depending on your appointment schedule and service needs. You may receive 10–20 messages per week in high-activity periods (such as scheduling or rescheduling appointments).

5. Message & Data Rates

Standard message and data rates may apply according to your mobile carrier’s plan.

6. Support

If you have questions or need assistance:

Contact

(770) 608-7317

2180 Satellite Blvd NW, Suite 400 Duluth, GA 30097

[email protected]

Links

Private Policy​

SMS Terms & Conditions

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