Privacy Policy

How We Protect Your Privacy & Keep Your Information Safe

I. Introduction

Welcome to Fairclough Behavior Services, doing business as FairABA (“we,” “our,” or “us”). We value your trust and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, www.fairaba.com (the “Site”), and use our services. By using our Site, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

Name, email address, phone number, and mailing address
Information related to services (such as assessments, treatment plans, and session notes)
Payment and billing information (processed securely through third-party providers)
Any additional information you provide through forms, inquiries, or communications

2.2 Contact Forms & Intake Forms

When you submit a contact form, request information, or complete an intake form on our website, we may collect:

Contact details (name, phone number, email)
Service-related information relevant to your inquiry
Consent preferences, including SMS communication opt-in

By submitting a form on our Site, you consent to being contacted by Fairclough Behavior Services regarding your inquiry, services, or account.

2.3 Non-Personal Information

We may automatically collect limited technical data, such as:

IP address
Browser type and device information
Pages visited and interaction with the Site

This information helps us improve website performance and user experience.

2.4 Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enhance your browsing experience
Analyze website usage
Improve our content and services

You may adjust your browser settings to refuse cookies if you prefer.

3. SMS Terms & Conditions

3.1 SMS Consent Communication

The information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

3.2 Types of SMS Communications

If you have consented to receive text messages from Fairclough Behavior Services, you may receive messages related to the following:

Customer care, including:

Appointment scheduling and reminders
Service updates and changes
Account or billing notifications

Example: “Hello, this is a friendly reminder of your upcoming ABA therapy appointment with Fairclough Behavior Services on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from Fairclough Behavior Services at any time.”

3.3 Message Frequency

Message frequency may vary depending on the type of communication. You may receive up to 10 SMS messages per week related to your appointments, service updates, or account status.

Example: “Message frequency may vary. You may receive up to 10 SMS messages per week regarding your appointments or account status.”

3.4 Potential Fees for SMS Messaging

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

3.5 Opt-In Methods

You may opt in to receive SMS messages from Fairclough Behavior Services in the following ways:

By submitting an online form on our website at www.fairaba.com
By providing verbal or written consent during interactions with our staff
By submitting a signed consent form during the intake process

3.6 Opt-Out Instructions

You can opt out of receiving SMS messages at any time.

To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly at [email protected] to request removal from our messaging list.

3.7 Support

If you are experiencing any issues, you can reply with the keyword “HELP”. Or, you can get help directly from us at:

Email: [email protected]
Phone: (470) 977-2953
Website: www.fairaba.com

3.8 Additional Options

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

3.9 Standard Messaging Disclosures

Message and data rates may apply
You can opt out at any time by texting “STOP”
For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages
Message frequency may vary

4. How We Use Your Information

We use the information we collect to support and improve our services, including:

Providing Services: To deliver ABA therapy services, manage your account, and communicate with you about appointments, updates, and care coordination
Processing Transactions: To securely process payments and manage billing
Improving User Experience: To better understand how visitors use our website and improve functionality and content
Personalizing Communication: To tailor our services and communication based on your needs and preferences
Legal & Compliance: To comply with applicable laws, regulations, and professional obligations

5. How We Share Your Information

We respect your privacy and only share your information when necessary:

With Service Providers:
We may share information with trusted third-party providers who help us operate our business (such as billing systems, IT support, or communication platforms). These providers are required to protect your information and use it only for authorized purposes.
For Legal Reasons:
We may disclose information if required by law, regulation, or legal process, or to protect the rights, safety, and integrity of our organization and clients.
Business Transfers:
In the event of a merger, acquisition, or restructuring, your information may be transferred as part of that process.

Important: Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

6. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, or disclosure. While we are committed to safeguarding your information, no method of transmission over the internet or electronic storage is completely secure. We continuously review and improve our security practices to better protect your data.

7. Your Rights & Choices

You have the right to:

Access & Update Information: Request access to or corrections of your personal information
Opt Out of Communications: Unsubscribe from non-essential communications at any time
Request Data Deletion: Request deletion of your personal information, subject to legal and contractual obligations

To make a request, please contact us using the information below.

8. Third-Party Links

Our website may include links to external websites or services. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review their privacy policies before providing any personal information.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page with a revised effective date. Your continued use of our Site indicates your acceptance of any updates.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, Please contact us:

Fairclough Behavior Services
Email: [email protected]
Phone: (470) 977-2953
Website: www.fairaba.com
Address: 2180 Satellite Blvd NW, Suite 400, Duluth, GA 30097, United States

Contact

(470) 977-2953

2180 Satellite Blvd NW, Suite 400 Duluth, GA 30097

[email protected]

Links

Careers

Client Waiting List

SMS Terms & Conditions