Privacy Policy #3

Privacy Policy

1. INTRODUCTION

Welcome to Fairclough Behavior Services LLC, doing business as FairABA (“we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting it.

This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, www.fairaba.com (the “Site”), and use our services.

Read this privacy policy thoroughly. Please only visit the site if the terms outlined below satisfy you.

1. Information We Collect

1.1 Personal Information

When you visit our Site or use our services, we may collect the following types of personal information:

● Contact Information: Name, email address, phone number, and mailing address.
● Client Information: Details related to our services, including, but not limited to, assessment results, treatment plans, and session notes.
● Payment Information: Credit card details and billing information, processed securely through a third-party payment processor.
● Other Information: Any other information you voluntarily provide us, such as feedback, survey responses, or inquiries.

1.2 Non-Personal Information

We may also collect non-personal information automatically, including:

● Usage Data: IP address, browser type, operating system, and information about how you interact with our Site.

● Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze usage patterns, and personalize content.

1.3 Intake forms and consents

● Acknowledgment of Receipt of Notice of Privacy Practices: Signed acknowledgment of the receipt, understanding, and agreement to the Notice of Privacy Practices provided by the website or the company.

● SMS Consent/Opt-in to receive SMS from Fairclough Behavior Services: A consent to agree to receive SMS from our company. Please read the SMS Terms & Conditions, see below:

SMS Terms & Conditions

1. SMS Consent Communcation:

The information (SMS consent and phone numbers) obtained as part of the SMS consent process will not be shared with third parties or affiliates for marketing purposes.

2. Types of SMS Communications:

If you have consented to receive text messages from Fairclough Behavior Services LLC, you may receive messages related to the following:

● Conversations (between employees): We use this case to communicate about scheduling and client appointment issues and concerns. We use this to let others know of our availability and their availability, too. We also use SMS to communicate service-related tasks, info, questions, and concerns.

● Conversations (external): We use SMS to inform and discuss appointment scheduling, issues, changes, availability, and account status. We also use SMS to communicate service-related tasks, info, questions, and concerns.

Example 1: Hello, this is a friendly reminder of your upcoming appointment with our Client at [Location] on [Date] at [Time]. Please reach out if you need any assistance or if any problems occur through (770) 608-7317 or reply “HELP.” You can reply STOP to opt out of SMS messaging from Fairclough Behavior Services at any time.
https://www.fairaba.com/

Example 2: Hi, this is a friendly reminder of your upcoming appointment with our Provider (Name) at [Location] on [Date] at [Time]. Please reach out if you need any assistance or if any problems occur through (770) 608-7317 or reply “HELP.” You can reply STOP to opt out of SMS messaging from Fairclough Behavior Services at any time.
https://www.fairaba.com/

Example 3: Good day. We received your message about cancellation and request to reschedule. Your Provider would be available on [Date] at [Time] and on [Date] at [Time]. Let us know which schedule works best for you. Please reach out if you need any assistance or if any problems occur through (770) 608-7317 or reply “HELP.” You can reply STOP to opt out of SMS messaging from Fairclough Behavior Services at any time.
https://www.fairaba.com/

3. Message Frequency:

Message frequency may vary depending on the type of communication. For example, you may receive 10 to 20 SMS messages per week related to your appointments and status.

4. Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-In Method:

You may opt in to receive SMS messages from Fairclough Behavior Services LLC in the following ways:

- By submitting and filling out a website form
- By ticking the “SMS consent” checkbox on our website, “By checking this box, I consent to receive text messages from Fairclough Behavior Services LLC. This includes, but is not limited to, SMS for appointment scheduling, appointment reminders, post-meeting instructions, and billing notifications. Message Frequency may vary. Message and data rates may apply. For more information, please visit our Privacy Policy and SMS Terms & Conditions.” Text “HELP” for assistance. You can reply “STOP” at any time to opt out.

6. Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7. Message Frequency:

If you are experiencing any issues, you can reply with the keyword HELP. You may also visit our website at www.fairaba.com. You can also get help directly from us via email at [email protected] or [email protected].

Additional Options:

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms

8. Standard Messaging Disclosures:

Message and data rates may apply.
You can opt out at any time by texting “STOP.”
For assistance, text “HELP” or visit our Privacy Policy and SMS Terms & Conditions pages.
Message frequency may vary.

Other intake forms and consents relevant to providing quality and secured services: Any other forms and consents necessary to use our services.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Provide and Improve Services: To deliver our services, manage your account, and communicate with you about appointments, updates, and relevant information.
To Process Transactions: To handle billing and payment transactions securely.
To Personalize Your Experience: To tailor our communications and services to your preferences and needs.
To Improve Our Website: To analyze usage patterns and improve the functionality and content of our Site.
To Comply with Legal Obligations: To adhere to legal requirements and protect our rights.

3. How We Share Your Information

We may share your information in the following circumstances:

With Service Providers: We may share your information with third-party service providers who assist us in operating our Site, processing payments, or providing services (e.g., IT support, billing, marketing). These providers are obligated to protect your information and use it only for specified purposes. SMS consent and Phone number will never be shared with any third parties or affiliates for marketing purposes.
For Legal Reasons: We may disclose your information if required by law or in response to legal requests or to protect our rights, property, or safety.
In Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Choices and Rights

You have the following rights regarding your personal information:

Access and Correction: You may request access to and correction of your personal information that we hold without question.
Opt-Out: You may opt out of receiving marketing and any other communications from us by following the unsubscribe instructions in the communication.
Data Deletion: You may request the deletion of your personal information, subject to legal and contractual restrictions.

6. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

7. Changes to This Privacy Policy

We may update this Privacy Policy at any time to reflect changes in our practices or legal requirements. We will post any changes on this page with an updated effective date. Therefore, we advise our customers to frequently review our privacy policy so that they remain aware of its updates.

By reading this notice and visiting the site, you agree that you understand that customers will not be personally notified when this policy changes. Your continued use of our Site after any changes indicates your acceptance of the posted Privacy Policy, and all its changes apply to your interaction with FairABA.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our Privacy Practices, please contact us at:

Fairclough Behavior Services LLC

Email: [email protected], [email protected]
Phone: 7706087317
Website: www.fairaba.com
Address: 2180 Satellite Blvd NW Suite 400 Duluth, GA 30094 US